[New Customer] can [Register Member] on the [Member Login] page. Members only need to provide Email, some basic personal information and contact information, and then they can become our members after confirming their identity with the email activation link.

Of course! We will do our best to protect your personal information from being disclosed and abused during the payment process, and to make every commercial effort to keep your privacy confidential. Please click here to read our Privacy Policy Statement.

Click on the "Login/Registration" button in the upper right corner of the homepage on the homepage. Click on "Forgot Password" under the "Users" in the data entry field. Then send it by filling in your email address as instructed. Our system will allow you to reset your password via email.

First,add the product which you want to buy into the shopping cart. Complete after,check the shopping cart in the upper right corner of the page and click "Check Out". The page will jump to "Check Out"Page . You can confirm the details and quantity of the purchased product on this page, and select the payment method. If you haven’t logged in, you can register to become our member first. If you are already logged in, you only need to follow the steps to select the shipping address, delivery time, select the payment method and confirm the order, so that you can order the product successfully.

- Self-acquisition by SF Express/Smart Cabinet *Or additional fees, please click here (Delivery and Return Process).
-Free face-to-face transaction - Lai Chi Kok MTR station or 2-3 stations before or after can also be delivered. Ordinary time: 12:00-20:00
- Self-collection Address: Room 508, 5th Floor, Kwong Loong Tai Building, 1016-1018
Tai Nam West Street, Cheung Sha Wan, Kowloon, Hong Kong (Office Hours: 11:00-20:00)
PS: The office is just a pickup point. At present, we don’t have a physical store.

Prior to using the offer for each order, free shipping is available for purchases of HK$500 or more (for a single delivery location). If the purchase is less than HK$500 and the shipping fee is required.

- Bank Transfer
- Paypal
- Payme
*For details, please click here (Payment Notes).

If you haven’t purchased the product after adding it to your shopping cart, after logging out of your account, these products will still be stored in your shopping cart and will be re-selected the next time you log in. But the system the system will not retain inventory, at which time the product may be temporarily sold out.

After logging in, the left side of the web page will list the categories of all products. You can click on the product category you want to browse, and then filter out the product you want through the product category and the label that matches the product. You can also type in the product name, product brand, or label associated with the product in the search box at the top of the site, and then search for your product based on the search pattern.

Product evaluation: You can leave comments on the product, such as taste or price, to share the product with other customers. There are two parts to writing a review, including a star rating and text upload.
Star rating: The highest is 5 stars, which is very satisfactory, the lowest is 1 star that is very dissatisfied
Text: You can leave a comment in Chinese or English

Yes,recommend to register as our member to make it easier to manage orders in the future.

Patano launches different promotions from time to time, and the promotions operate in the form of the promotion code. Each promotion code carries different offers, for offer details please refer to the terms and conditions of the related promotion.

During the promotion period, you can enter the promotion code under the "Checkout Now" button before checking out the products in shopping cart. Once the promotion code is applied, the offer will be shown on the shopping list and you can then complete the checkout procedures.

It depends on the policy of the promotion, for details please refer to the terms and conditions of the related promotion.

Only one promotion code can be applied to each order. In addition, when using the promotion code with a discount amount, the total amount of the order must be at least $1 or more than the discount amount. (For example, if a promotion code carries $50 discount, the total amount of the order should be at least HK$51).
Each promotion code carries different terms and conditions, for details please refer to the related promotion.

Each promotion code has a designated promotion period, for details please refer to the terms and conditions of the related promotion.

You can earn cash rebate that can pay for your next purchase on most of the products in Patano.

Most products have cash rebate that will be credited to your account as the  Cash Dollar Rebate.Cash Dollar Rebate will be effective on your order completion date (full order received and passed return period)

Moreover, if a merchant accepts returns, the amount will be refunded by crediting Cash Dollar to your Patano account.

Cash Dollar shopping Rebate, 1 Cash Dollar equals HK $1, can be used at checkout but can not be withdrawn (some products are not supported, pay attention to product page introduction).