*We offer FREE SF Locker service or FREE delivery (single location only) for purchases over HK$800 before using our coupon and share our website to 3 friends. For orders under HK$800, need to pay a delivery charge.*<SF Locker Address Click Here>
Reference freight (The actual shipping cost is ultimately determined by SF Express):
1. Shun Fung Station / smart counter
For details, please refer to Here
If the road is taken by SF Station, the time is high and the freight is saved.
2. Free face-to-face transaction - Kwun Tong MTR station or 2-3 stations before or after can also be delivered. Ordinary time: 12:00-20:00
**Welcome to read the post before the page, there are still a small number of other products in stock, can be combined delivery, save shipping. **
Note: This shop is a type-purchasing business. The details of the goods can be found on this official website. No refunds or refunds will be made except for defective products.
This item was sent out before it was sent out.
If Kwun Tong picks up, please check the goods immediately.
The goods must be picked up within a week after arrival.
If customers choose to receive the goods for transport, please check the goods within the next day.
Otherwise, it is deemed that the goods received by the user are flawless and without defects.
It is the responsibility of you to inform us immediately of any change to your delivery address or preferred delivery time slot after placing an order.
Adverse Weather Arrangement
Delivery services shall delay when typhoon signal, a red or black rainstorm warning is hoisted; or such other weather conditions whereby delivery is considered unsafe. In this event, you will be contacted to re-schedule delivery time.
- We may revise the above terms and conditions at any time without prior notice. If any dispute arises, the company's determination shall be final.
- The company accepts VISA, MasterCard, Payme and Bank Transfer; Orders will be charged in Hong Kong dollars.
- Whenever necessary, $0.5 per each plastic shopping bag will be charged in accordance with the Hong Kong regulation. Refund & Replacement
Refund & return
1. If you find your product(s) in situations listed below, you can request replacement of the specific product(s) within 7 days after delivery:
(i) Breakage/ Incomplete product package
(ii) Product with shelf life less than 2 months from validation date (expiry date emphasized products excluded)
(iii) Quality issue
(iv) Short-shipment or wrong delivery. You are required to provide proof of approval of any request (stated in clause 1.1) as below:
(i) Provide valid proof of purchase from Patano; and
(ii) Send photos of the concerned item(s) to us via email / instant messaging software.
We will arrange replacement of equivalent product within 7 days upon approval of any requested listed above (stated in clause 1.1). If the specific item is out of stock, we will not credit the dollar amount of the specific product(s)
1.2 Process Refund:
Customer may request a refund in ways listed below :
In some cases, we will refund the Cash Dollar for your next purchase.
Credit Card- Credited back to the same bank account(2 Weeks)
Bank Transfer or PayPal- Paper Cheque or Bank Transfer (within 2-4 weeks)